Anyone who responds to crisis calls can relate. When the phone rings you never know what will unfold. All you know is someone needs help, and you're their link. When you're new at it, every time the phone rings (any phone!) your heart rate momentarily bolts like a thoroughbred just out of the gate. So why do people do it... because they care.
Here's a heartwarming story about a 911 operator who saved the day for a distraught bride. I'm sure they didn't cover this kind of assistance in dispatcher training, but her kindness will always be remembered. I hope someone saved her a piece of wedding cake.